Rivian knowledgeable clients Friday that it’s conducting a voluntary recall of all 13,000 autos it has delivered thus far attributable to a unfastened fastener.
The fastener, which can not have been sufficiently torqued on a small share of autos, connects the entrance higher management arm and steering knuckle. This will trigger unfastened and vibrating tires.
The corporate’s voluntary recall is predicted to be posted on the Nationwide Transportation and Security Administration on Saturday. Rivian despatched an e mail to clients Friday night.
Rivian stated that as of September 28, 2022, it had turn out to be conscious of seven studies doubtlessly associated to this problem that had gathered over the manufacturing of Rivian autos.
The corporate stated in a press release:
“The security of our clients will all the time be our prime precedence, and we’re dedicated to fixing this problem on any affected autos as rapidly as doable. We’ll start instantly contacting affected clients to schedule appointments for inspections and repairs if wanted. We’ll make any mandatory changes freed from cost at one in every of our service facilities. The restore takes a couple of minutes to finish, and with buyer collaboration, we now have constructed out the capability to finish the wanted motion in as little as 30 days. So far, we aren’t conscious of any accidents which have resulted from this problem.”
Rivian founder and CEO RJ Scaringe additionally emailed clients saying that whereas the corporate has solely seen seven studies doubtlessly associated to this problem throughout our fleet up to now, “even one is just too many.”
“It’s vital to not reduce the potential dangers concerned and why we’re volunteering to conduct this recall,” Scaringe wrote within the letter. “In uncommon circumstances, the nut might loosen absolutely. I need to reiterate that that is extraordinarily uncommon, however it does reinforce why we’re appearing with such urgency and warning.”
If house owners expertise extreme noise, vibration or harshness from the entrance suspension, or a change in steering efficiency or really feel, they need to name Rivian instantly, Scaringe stated, including that if clients don’t really feel protected driving the car a Rivian worker will both service it remotely or come decide i up.
If a substitute half is required, Rivian stated it can supply loaner autos freed from cost.
Prospects can name 855-RIVIAN5 (855-748-4265), you schedule a service appointment and a Rivian worker will come to the client. They will additionally carry your car to a Rivian service middle, no appointment mandatory. The corporate stated it can additionally pop-up areas in excessive density areas for extra protection as nicely.